Planning Phase

Business Case. Plan. Budget.

During this phase, an assessment helps customers gain an understanding of the effort and costs to optimize platform and implement initial Value Point Projects (VPPs). This information helps inform their business case(s) for the optimization and modernization initial projects and journey.

Key steps include:

1. A clear definition of customer key goals/objectives for modernization
2. A better understanding of existing state of people, processes, and technologies
3. A co-developed organized, prioritized, and achievable roadmap including initial platform optimization
4. First phase high-level budgetary time, objectives, and cost estimates for included Value Point Projects (VPPs)

Building Phase

Implementation. Go-Live.

We employ a proven strategy for applying professional services to implement technology while maximizing adoption and change management. Key steps:

Step 1 – Establishing a Foundation: Deploy a base installation of core solution technologies quickly & efficiently. Empower key personnel to start using the solution.

Step 2 - Enabling Processes: Focus on evolving business needs and priorities organized into a roadmap of individual Value Point Projects (VPPs). VPPs are carefully selected and prioritized to prove value with minimal risk to each.

Step 3 – Proximal Progress: Empower internal-customer champions who become experts and, in turn assist their user community. Coupled with targeted training & support, this organizational change management approach provides responsive help and advice thereby increasing adoption.

Growth Phase

Sustain. Adopt. Enhance.

Growing a solution requires ongoing care and feeding of the technology, people, and process. Our Success Management & Sustainment Services (SMSS) is designed to address continuously evolving technology needs to maximize ongoing business value. SMSS engages customer champions, accelerates user-community readiness, and streamlines change management.

SMSS is a partnership between Innovative-e and the customer where the customer is the ultimate decision maker. SMSS combines fixed-fee predetermined monthly recurring activities with a flexible, pre-budgeted, rate-based elastic services amount.

Optimization Phase

ALM Model. Dedicated Team

The managed services approach for Application Lifecycle Management (ALM) provides dedicated resources to focus on solution/product ongoing development and enhancement. The advantage of this approach over individual SOW based engagements is threefold:

• Resource knowledge retention makes each resource more efficient
• Application of software development dedicated team (aka agile) practices to optimize feature/functionality delivery throughput
• Lower management and contracting overhead

Customers leveraging this model realize a larger body of work completed for a given timeframe vs the same spend on SOW based engagements.