Solutions Planning & Design

• Detailed process mapping and signoff
• Functional requirements elicitation, refinement, and documentation including use cases
• Detailed technical design
• Revision of WBS including revised estimates and actual resource assignment
• Revision of Project Plan and detailed costing
• Review/Approval for next phases

 
Solutions Development & Implementation

• SharePoint Platform Service initiation & expansion
• Custom Solution Configuration
• Custom Development
• Custom Training
• 3rd Party product integration
  
  

Project, Product, and Platform Support

• Project Support
• Project Management
• SharePoint Subject Matter Experts (SME)
• Business Analyst
• Microsoft/SharePoint Infrastructure Architect
• Microsoft Development Architect
• Development (SharePoint, .NET, C#, SQL, etc.) 
• Product/Application Support
• Custom Solution/Application SDLC support and maintenance
• SharePoint feature support/maintenance
• Document Management
• Content Management
• Email Integration
• Discussion Boards
• Calendar
• Alerting
• Office Integration
• Workflows 
• Search
• Operational Support
• Data recovery
• Performance & tuning
• Virtual System Health Monitoring
• Backup
• Capacity planning
• Virus protection
• Governance
• Infrastructure Support
• Physical System Health Monitoring
• Patch Management
• Configuration Management
• Environment Integration